Holiday Inn Resort Samui
Website optimization and a direct-booking flow for a Samui resort.
work-holiday-inn-samui-cover.webp- Client
- Holiday Inn Resort, Koh Samui
- Industry
- Hospitality
- Delivered
- Site optimization, Direct-booking flow, Ongoing maintenance
- Stack
- WordPress, WhatsApp Business API, n8n
- Timeline
- Ongoing retainer
THE CHALLENGE
A guest would message the property on Instagram or WhatsApp, wait hours for a reply, and book on an OTA in the meantime. Every one of those bookings carried a 15 to 25 percent commission on a guest who had reached out to the hotel first.
The site itself was slow, and the booking path had too many steps between looking and paying.
THE APPROACH
Answer in seconds, on the guest's own number
We put booking on WhatsApp, the channel guests already trust. A message comes in, the bot checks real availability, and a payment link goes back in under three seconds. No human in the loop for the first part of it.
Keep the guest after the booking
After payment, a real person from the front desk sends the first message. The guest ends up in one ongoing conversation the hotel owns, so the next booking does not go back through an OTA.
Make the site fast
We optimized the existing property site so the pages load quickly on mobile, where most of the traffic comes from.
work-holiday-inn-whatsapp-flow.webpwork-holiday-inn-site.webpTHE RESULT
direct bookings
with no ad spend
rupees on ads
all organic and direct
reply time
message to availability and payment link
“He communicates clearly, is proactive, and ensures both the planning and execution stages are well organized and easy to manage.”